Shipping with Relais Colis: Prices, Delivery Times and Tracking.

Receiving a package at home isn't always practical: work schedules, absences, or failed deliveries can turn something simple into a hassle. That's why, in many countries, an alternative model has taken hold: delivering the package to a pickup point, usually a neighborhood business, where the recipient collects it whenever it suits them.

In France, this model is known as points relais, and one of its long-standing operators is Relais Colis. This guide explains how it works, how much it costs, how to track a shipment, and what you should know about the operator's current situation.

Relais Colis: overview of the operator

Relais Colis is a delivery service that acts as an intermediary between seller and buyer, offering a clear alternative to home delivery: the package is dropped off at a commerce de proximité (neighborhood business) chosen by the recipient, such as a stationery store, a corner shop, or a dry cleaner.

According to Packlink, the service is especially useful when the recipient isn't home during the day or has unconventional hours, and also for sending valuable items, since the package is kept safe at a business until it's picked up.

The model offers advantages for both sides:

• For the recipient: they choose the point closest to their home or work and pick up the package during the business's opening hours.
• For the sender: it reduces failed delivery attempts, which are one of the main causes of extra logistics costs.
• For individuals and professionals: both occasional sellers and online stores can drop their packages off at a point in the network.

It's important to know that Relais Colis operates mainly in France and also in Monaco, according to Sendcloud, so its coverage is designed for shipments within that territory.

Tip: Before choosing a pickup-point service for your store, check which countries each operator serves. A service that's very efficient domestically may not be available for international shipments.

What are Relais Colis's rates?

Relais Colis's rates aren't fixed: they depend on the package's weight, the number of shipments per day, and the sender's status (individual or professional).

For reference, Packlink publishes these approximate ranges by weight:

For professionals, the operator offers the Relais Colis FIRST plan, with no long-term commitment, which lets you manage shipments from your phone and access discounts of up to 5% on rates.

These figures are indicative and may have changed. As we'll see below, the operator is going through a restructuring, so it's worth confirming the current rate when you get a quote rather than relying solely on previously published tables.

How does it differ from Mondial Relay?

Mondial Relay is the other major pickup-point operator in France. According to Packlink, its network is larger and its rates are slightly higher:

Where is my Relais Colis package?

Tracking a shipment is straightforward. According to Packlink, all you need to do is go to the official Relais Colis tracking page and enter the 10-digit tracking number that appears on your label or on the delivery notice.

When you look up the number, you'll see:

• The package's journey step by step, from the moment it left the sender.
• The current status: in transit, available at the pickup point, delivered, among others.
• The expected delivery date, whether to the mailbox or to the chosen business.

If you need more details, you can contact the operator's customer service. Keep the tracking number, the sender's name, and the recipient's name handy to speed up your inquiry.

Tip: Always save the tracking number from the moment you generate the label. If the package is delayed, it's the piece of information that will let you open an inquiry with the operator without losing time.

How do you find a Relais Colis pickup point?

To locate a nearby point relais, you can use the official Relais Colis point finder, which lists the partner businesses based on your location or postal code.

When choosing a point, keep these criteria in mind:

• Proximity: ideally, a point that's on your daily route between home and work.
• Opening hours: each business has its own, and some close at midday or on weekends.
• Type of point: most are physical businesses, although some pickup-point operators also offer automated lockers, which let you collect the package during longer hours.
• Accessibility: check that the place is easy to get to if the package is heavy or bulky.

According to Packlink, the Relais Colis network once had around 9,000 points across France, although other sources give different figures depending on the moment, which brings us to the next point.

What you should know about Relais Colis's current situation

Before relying on this operator, it's worth knowing the most recent context. According to Boursorama (AFP), Relais Colis had been in court-supervised restructuring since March 2026, and in May it was announced that its activities would continue through three buyers:

• GLS took over the network of roughly 7,500 pickup points for packages under 30 kg.
• JP Home took charge of heavy-package delivery.
• Mondial Relay took the Combs-la-Ville sorting center.

Subsequently, GLS announced that its French subsidiary was acquiring Relais Colis's main assets, including the brand and the network of points, and that it would keep the network open to other carriers and business partners. The deal was expected to close in summer 2026, subject to merger-control approvals, so it's worth checking its current status.

In practice, this means rates, terms, and brand names may change as integration moves forward. If you're going to send or wait for a package this way, always verify the information directly on the operator's website or on your shipping platform.

How can you manage pickup-point shipments more easily?

When a business ships frequently to different destinations, managing each operator separately can get complicated: a portal for each one, different rates, and scattered tracking. A multicarrier platform solves part of that problem by centralizing quotes, labels, and tracking in one place.

With Envia.com you can compare rates and transit times across different carriers before confirming each shipment, and track all your packages from a single dashboard, as explained in the Help Center. If you want to explore the platform, you can sign up for free and see what options are available for your route.